Policies.

Terms & Conditions

Last updated: 31 August 2026

These terms apply to every order placed with The Trad Factory. By placing an order you agree to them.

Who we are

The Trad Factory is a production, wholesale and retail company for Kaftans, based in Lagos, Nigeria. Contact us at contact@thetradfactory.com.

Orders

An order is confirmed once payment has been received. Until then, availability and pricing may change.

We may decline or cancel an order where an item is unavailable, where a pricing error has occurred, or where we are unable to fulfil to the standard we require. In those cases you are refunded in full.

You may change or cancel your own order within 24 hours of purchase. After that, production may already have begun.

Pricing

Prices are shown in Nigerian Naira and are exclusive of VAT. VAT is calculated and added at checkout, so the total you pay is shown before you confirm payment.

Bulk pricing of 20% applies automatically to orders of 30 pieces or more, counted across all products, colours and sizes.

Prices may change at any time, but never after an order is confirmed.

Custom colours and made-to-order work

Where you request a colour outside our standard range, we will contact you to confirm the exact shade before production begins. Fabric availability may affect what is possible, and a different price may apply. Nothing is produced until that is agreed with you.

Branding

Items are supplied TTF branded or unbranded, as selected at checkout. Where you supply your own labels, tags or packaging for white-label production, you confirm that you own the rights to use them.

Production and delivery times

Orders above 30 pieces are quoted directly rather than paid for at checkout, so that shipping can be priced accurately. Made-to-order production takes 2–4 weeks, and longer for complex or bulk orders. Delivery times begin once production is complete. Full details are in our Shipping Policy. Delivery times are estimates, not guarantees.

Our liability

We are responsible for supplying goods that match their description and are of satisfactory quality. We are not liable for losses beyond the value of your order, including loss of profit or business.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria.

Privacy Policy

Last updated: 31 August 2026

This explains what we collect, why, and what we do with it.

What we collect

When you order or enquire, we collect your name, business name, email address, phone number and delivery address. Payment is handled by Shopify and Paystack, so we never see or store your card details.

Our website also stores your cart on your own device so it is still there when you return. That information stays on your device and is not sent to us.

Why we collect it

To produce and deliver your order, to reply to your enquiry, to keep records required by law, and to contact you about your order.

We only send marketing messages if you have asked us to, and you can stop them at any time.

Who we share it with

Only those who need it to complete your order: our payment processor, our delivery partners, and where the law requires it. We do not sell your information to anyone.

How long we keep it

Order records are kept for 10 years for accounting and tax purposes. Enquiries that do not become orders are kept for 2 years.

Your rights

Under the Nigeria Data Protection Act you may ask to see the information we hold about you, ask us to correct it, or ask us to delete it. Write to contact@thetradfactory.com and we will respond within 30 days.

Cookies and tracking

Our website stores your cart in your own browser so it is still there when you return. That stays on your device and is never sent to us.

Shopify uses cookies during checkout to keep your payment session secure. That is necessary for the payment to work at all.

We do not currently use analytics or advertising tracking of any kind. We do not track you across other websites, and we do not build advertising profiles.

Should that change — if we add website analytics, for example — we will update this policy and change the date at the top before doing so.

Changes to this policy

We may update this policy as our business changes. The date at the top always shows when it was last revised. Where a change materially affects how we handle your information, we will say so here.

Returns & Refunds

Last updated: 31 August 2026

You have 48 hours to check your order

Items can be returned within 48 hours of delivery, for defects or damage. After 48 hours we are unable to accept a return.

Please open and check your order as soon as it arrives, and photograph anything that is wrong before doing anything else.

Condition of returned items

Items must be returned:

• In their original packaging
• With no sign of wear or washing
• With tags attached and undamaged
• Free of stains, hairs and odours

We reserve the right to send an item back to you if it does not meet these conditions, and you would be responsible for that return cost.

What cannot be returned

Because these are made or finished specifically for you, we cannot accept returns on:

• Custom colour orders
• White-label production carrying your own branding
• Made-to-measure or altered garments
• Sale items — these are eligible for exchange or store credit only

This does not affect your rights where an item is faulty or not as described.

How to start a return

Email contact@thetradfactory.com within 48 hours of delivery with:

• Your reason for return
• Your order confirmation or e-receipt
• Photographs of the defect or damage

We cannot accept returns without proof of purchase. Please wait for our reply before sending anything back, or we may not be able to trace it.

Refunds

Approved returns are refunded to your original payment method, or issued as store credit if you prefer. This applies to all payment methods.

Refunds are processed within 7 working days of approval. Your bank may take a few days longer to show it.

Exchanges

Exchange free of charge for any item we hold in stock, or put the value of your returned item towards a future purchase.

Sending items back

You must send us the shipping and tracking information for anything returned to The Trad Factory, by email. Without tracking we cannot confirm that a return has reached us.

Return address

The Trad Factory
7th Floor, Business Centre at NIPOST
Obalende, Ikoyi
Lagos, Nigeria

Please email us before sending anything back, so we can expect it and trace it.

Shipping & Delivery Policy

Last updated: 31 August 2026

Production timeline

Our pieces are made and finished to order.

• Standard production: 2–4 weeks
• Complex or bulk orders, such as wedding parties, may need longer
• Expedited production and shipping can be arranged on request and approval

We recommend ordering well in advance of your event date.

Delivery times

These begin after production is complete, not from the moment you order.

• Lagos: 48-hour delivery
• Rest of Nigeria: 3–5 business days
• North America: 2–5 business days
• United Kingdom: 3–7 business days
• Rest of the world: 5–10 business days

Delivery costs

• Lagos: free
• Rest of Nigeria: calculated at checkout
• International: calculated at checkout, based on weight and destination
• Orders above 30 pieces: quoted directly — see below

Customs duties, taxes and import fees are the customer’s responsibility.

Orders above 30 pieces

Beyond 30 pieces an order is freight rather than a parcel, and the cost depends on volume, destination and the carrier rate at the time. Quoting it accurately is better than guessing it at checkout.

So for orders above 30 pieces the site sends your basket straight to our team, with every item, colour and size already filled in. We reply with a shipping cost and a payment link within one working day.

Bulk and custom orders

Shipping for bulk and custom orders is agreed with you directly. Because volume, weight and destination vary so much, we quote delivery when you contact us rather than at checkout. Make an enquiry and we will confirm cost and timing with your quote.

Expedited shipping

Priority production and express delivery may be available for time-sensitive orders. Availability depends on timeline, order size and destination. Requests must be made before you place your order and confirmed by our team.

Processing and tracking

• Orders are confirmed by email after purchase
• You receive a tracking number once your order ships
• We ship with UPS, FedEx, DHL, GIG Logistics and local delivery partners

Changes and cancellations

Orders can be changed or cancelled within 24 hours of purchase. After that, production may already have begun and changes may not be possible.

Once your order has shipped

We are not responsible for carrier delays, or for lost or stolen packages. We will help you trace and resolve any delivery problem with the carrier.

Delivery can also be affected by weather, customs processing and peak seasonal demand, none of which are within our control.

Planning for weddings and events

• Order at least 4–6 weeks in advance
• Allow buffer time for fittings, adjustments and any delays